AstRecipes » QueueMetrics logs

In a standard QueueMetrics installation, they are located in /usr/local/queuemetrics/tomcat/logs and look a bit like the following example:

The logs are comprised of a general file named catalina.out and of many subfiles, usually one per day, with the day's activity, usually named localhost-date.txt.

If you encounter any errors in QueueMetrics, it may be useful to send Loway the logs while the program was running. As the logs get extremely verbose, in order to report an error you should do the following:
Stop QueueMetrics by issuing the command /etc/init.d queuemetrics stop
Delete (or copy to some other directory) the files named catalina.out and localhost-{date}.txt
Restart QueueMetrics by issuing /etc/init.d queuemetrics start
Reproduce the problem. Please make sure there is only one active user while you do this, as all user sessions will send data to the same logs.
Send over the new catalina.out and localhost-{date}.txt files.

If you report a problem, it will also be helpful to have the following information:
The QueueMetrics configuration, as expressed by the files web.xml and configuration.properties under the WEB-INF directory in QueueMetrics. In a standard QueueMetrics install, you can find them under /usr/local/queuemetrics/webapps/queuemetrics-{version}
The running queue_log file, as found in /var/log/asterisk/queue_log
A screenshot of the QueueMetrics licence page, stating the exact versions of the Java environment used.
The system information, as obtained by the command uname -a'' in Linux

Do not forget to add the exact local time the error was experienced, so that it's easy to track it.

Reporting a real-time problem
If you are exepriencing a problem on the real-time page, it is very useful if you can send over a screenshot where you are seeing:
- The QM realtime page
- A shell window showing "tail -f /var/log/asterisk/queue_log"

so it's very easy to match what is going on with the last lines of the queue_log.

Tags:
#frontpage   errors   logs   QueueMetrics   reporting