AstRecipes » Configuring a queue
The following queue works as following:
all calls are monitored, i.e. saved to disk if after 60 seconds on the queue the call is unanswered, the call is routed to voicemail there are two levels of agents: agents 302 and 303 will answer the queue (level 1); only if none of them is available the call is routed to agent 301 (level 2). If nobody is available, the queue keeps trying until timeout is reached.
Extensions.conf
[q-my-sample]
; ...queue description.....
exten =>
s,1,SetVar(MONITOR_FILENAME=/var/spool/asterisk/queuecalls/QSAMPLE-${
UNIQUEID})
exten => s,2,Queue(q-sample|n|||)
exten => s,3,Playback(voicemail-invitation)
exten => s,4,VoiceMail,s2001
[q-sample]
music = default
announce = q-sample-announce
strategy = roundrobin
timeout = 60
retry = 5
maxlen = 0
announce-frequency = 0
announce-holdtime = no
monitor-format = wav
monitor-join = yes
queue-youarenext = silence
queue-thankyou = q-sample-thankyou
member=>Agent/302,0
member=>Agent/303,0
member=>Agent/301,1
Softlinks:
Home Page - Understanding queue logic - Recording queue transfers to disk - Compiling Asterisk with OH323 - Installing the Asterisk GUI - Compiling Asterisk 1.4 beta - Connecting to FWD using IAX - Peering two Asterisk servers using IAX - Script to convert music-on-hold to native formats - Compiling Asterisk 1.2 with TDM400 and H323 - Installing QueueMetrics from scratch - QueueMetrics - Installing QueueMetrics - Upgrading QueueMetrics licences - Compiling Asterisk 1.4 with TDM400 and H323 - AddQueueMember and the queue_log file - asterisk - QueueMetrics logs - Installing Queuemetrics on Debian - Installing QueueMetrics on Fonality PBXtra - Using a HT-488 with Asterisk - Managing agents that dynamically log-on - Avoiding queue_log file rotation - Manually updating QueueMetrics - Listening to recorded calls using XC-AST - Administering QueueMetrics using Tomcat - Installing Queuemetrics on PBX-in-a-Flash - Installing QueueMetrics using Yum - Debugging Qloaderd installation - Rebuilding Fonality queue_log
Home Page - Understanding queue logic - Recording queue transfers to disk - Compiling Asterisk with OH323 - Installing the Asterisk GUI - Compiling Asterisk 1.4 beta - Connecting to FWD using IAX - Peering two Asterisk servers using IAX - Script to convert music-on-hold to native formats - Compiling Asterisk 1.2 with TDM400 and H323 - Installing QueueMetrics from scratch - QueueMetrics - Installing QueueMetrics - Upgrading QueueMetrics licences - Compiling Asterisk 1.4 with TDM400 and H323 - AddQueueMember and the queue_log file - asterisk - QueueMetrics logs - Installing Queuemetrics on Debian - Installing QueueMetrics on Fonality PBXtra - Using a HT-488 with Asterisk - Managing agents that dynamically log-on - Avoiding queue_log file rotation - Manually updating QueueMetrics - Listening to recorded calls using XC-AST - Administering QueueMetrics using Tomcat - Installing Queuemetrics on PBX-in-a-Flash - Installing QueueMetrics using Yum - Debugging Qloaderd installation - Rebuilding Fonality queue_log
