XC-AST requires three third party libraries to start correctly. If these libraries are not placed within the WEB-INF/lib directory of XC-AST, the application will likely not start. To download these component, you have to visit their web site and usually download an archive that contains the .jar file. Only the JAR fileitself needs to be placed within WEB-INF/lib. These are the required components: Continue Reading...

You need to have a recent version of MySQL installed. Continue Reading...

To install XC-AST, you need: Continue Reading...

This procedure works the same way with both Jetty 4.x or Jetty 5.x. Continue Reading...

I usually use Audacity to record my sound files as 16 bit 44khz WAV files. To upload them in Asterisk, I use this small script that will create them in your destination directory as GSM files.

#! /bin/bash

FROM="/home/joe/samples"
TO="/var/lib/asterisk/sounds"

for i in $FROM/*.wav
do
echo $i
sox $i -r 8000 -c 1 $TO/$(basename $i .wav).wav resample -ql
done

From version 0.8 onwards, XC-AST offers a way to listen to recorded calls made by your agents. Here are the steps you should follow: Make sure it is legal This is not strictly an Xc-Ast issue, but before attempting to record all calls on a queue, you should consult a lawyer to make sure it is legal in your country. It would be probably fair enought to add tell your operators their calls are being recorded and to add a voice message telling the customers their call will be recorded. Tell Asterisk to record all calls Telling Asterisk to automaticcally record all calls that will be processed by a queue is really simple; in extensions.conf you should add something like this: exten => s,1,SetVar(MONITOR_FILENAME=/var/spool/asterisk/queuecalls/QSAMPLE-${UNIQUEID}) exten => s,2,Queue(q-sample|n|||) I usually create a directory called queuecalls to hold all calls and the name each file with the name of the queue (QSAMPLE) followed by the call id. This is enough for all calls to be recorded. They will create files with names like this: QSAMPLE-1092210263.122.gsm Telling XC-AST where to look for the calls You should set up the WEB-INF/configuration.property file in XC-AST like this: default.monitored_calls=/var/spool/asterisk/queuecalls/ When looking for the recording of a call, XC-AST will explore all files contained in /var/spool/asterisk/queuecalls/ and any directories below for a file name containing the right call id. It might find more than one file name and will display all of them. It is possible that sometimes Asterisk fails at mixing together the two files (Asterisk records separate files for the caller and the agent, and then tries to mix them together at the end of the call) so you will find two files named -in and -out instead. Telling XC-AST you have the right to listen to the calls Any user willing to listen to calls must hold the key CALLMONITOR. This is to make sure that only authorized personnel can listen to recorded calls. If you do not have this key, XC-AST will not show any sound files. Make sure XC-AST has the right to read the calls You should make sure that the process running XC-AST (i.e. the servlet container, might be Tomcat, Jetty or something else) has the rights to access the files where recorded calls are stored. The webserver instead should not be able to access those files, as XC-AST will send files only after enforcing security checks. This should be everything! Continue Reading...

First, you have to ask for a valid XC-AST key. Once you have it, to insert the key into XC-AST, you have to: Continue Reading...

It is possible to connect an Asterisk box to FreeWorldDialup using either SIP or IAX2. This article assumes you already have a working FWD account; if you don’t, you can easily create it right on the site. The following strings must be substituted in the examples: Continue Reading...